My wife and I want to express our sincere appreciation for the very quick response you provided last Friday, January 10th to our call concerning a leak in the irrigation system for our lawn.
We could not get a plumber to come out until the following Wednesday morning. You had a repairman at our house within about 3 hours of our call. The only recourse up to that time was to cut off all water to our house at the water meter.
I was very impressed with the gentleman you sent. He was professional in all respects and was very conscientious in locating and fixing the source of the leak. He found the main water cutoff valve for our system rather quickly. This valve, and its cover, had been overgrown by our lawn and were not visible!
The technician was very helpful in explaining what he was doing. He carefully replaced the sod around the holes he had to dig up. We are certainly impressed with your company and the technician.
“Innovative Irrigation has done both system installation and maintenance work for us. They are very reliable, knowledgeable, and provide high quality service. I would not hesitate to recommend Innovative for any irrigation project.”
â€śI want to thank you for the professional job you completed on my irrigation system. From the first employee to the last employee, I was impressed with each and everyone with whom I spoke. The pesonnel in the office ensured my order was handled timely and accurately. The personnel in the field were some of the most courteous and proficient I have had the pleasure of working with on any construction project. I would like to especially thank Mr. Eric Brooks. Eric, the time you took to give me various water saving options and explain each and every detail of the proposed irrigation system, allowed me to make an informed decision. The system is incredible!! You placed the right number of heads and zones to ensure I had an efficient system with full coverage. In addition, it is absolutely beautiful to watch. My thanks to all of you.â€ť
Thanks for a job well done! My yard looks really good now. After about three months I could hardly see where you had dug the trenches. I would recommend your company to anyone who might be considering a sprinkler system.”
“I wanted to thank you and your staff for a job well done on my landscape and irrigation project. You have personally helped soothe my heartburn by trying to find a root cause and then a remedy for the water problems that I was having after my landscape was supposedly â€ścompletedâ€ť. Unfortunately, this has been the first and only time that I have experienced such positive attention when the job hit a speed bump. Thank you for being one of the Good Guyâ€™s. Mike and Drew are extremely awesome technicians. Their skill sets, pleasant personalities, common sense, and work ethic are to be commended. I truly appreciated their honesty, sense of humor, and professionalism as they went about their tasks. I thank Nancy for making me feel like I was the only customer she had whenever I called. She never failed to respond to my requests in a timely manner and Iâ€™ve never spoken to her without hearing a smile or a hint of comfort in her voice. Barry has been a blessing as the man who handles situations based upon the facts and common sense as opposed to just reading off of the script. Excellent customer service. Kudos to you and your team for an outstanding vendor experience. You did it so right! Thanks to all. ”
“You have a great team working for you. Brooks is an effective leader and is extremely polite to his customers and he is easy to work with. Your men did a great job for us at both locations.”
Jerrell & Doris G